Privacy Policy

1. Introduction

Bitcards we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform for gift card trading and cryptocurrency transactions.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, email address, phone number
• Account Information: Username, password, account preferences
• Transaction Data: Gift card submissions, crypto trades, payment records
• Technical Data: IP address, browser type, device information
• Verification Data: Government-issued ID (if KYC is required)

3. How We Use Your Information

Your information is used for the following purposes:

• To create and manage your account
• To process gift card and cryptocurrency transactions
• To verify your identity and prevent fraud
• To improve our services and user experience
• To send important updates and notifications

4. Sharing of Information

We do not sell your personal information. However, we may share your data with:

• Payment processors (e.g., Paystack, Flutterwave, strip etc)
• Law enforcement agencies when required by law
• Third-party service providers assisting in operations

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and access control systems to protect your data from unauthorized access, alteration, or disclosure.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and improve our services.

7. Data Retention

We retain your data only for as long as necessary to fulfill legal, regulatory, and operational requirements.

8. Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your account
• Withdraw consent where applicable

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Information

If you have any questions about this Privacy Policy, contact us at:

Email: support@bitcards.online
Phone: +234 8102380401